FAQ
Quick answers to the questions we're asked most. Can't see yours? Call +44 1582 766728 or email contact@bridgevalleynursery.uk.
Orders & delivery
How much is delivery?
Delivery is free on every order to a UK address, with no minimum spend.
How long does delivery take?
Orders placed before 16:00 Monday–Friday are processed in 1–2 working days, then Royal Mail delivers in 3–5 working days.
Do you deliver outside the UK?
No, we only deliver to UK addresses (England, Scotland, Wales and Northern Ireland).
Which carrier do you use?
All orders are sent with Royal Mail.
Can I cancel or change my order?
Yes, free of charge until the order is dispatched. Call us for the quickest response, or email us with your order number.
Returns & refunds
How long do I have to return something?
30 days from the day you receive your order. Items must be undamaged and in the condition you received them.
Who pays for return postage?
If we sent the wrong item or it arrived damaged, the return is free. For change-of-mind returns you pay the postage, using a tracked service.
When will I get my refund?
We inspect returns within 1–2 working days of arrival. Once accepted, the refund is issued within 5–10 working days to your original payment method.
How do I start a return?
Email or call us with your order number and the reason. We'll confirm the return and send you the instructions. See Returns & Refunds.
Payment
How can I pay?
Through Shopify Payments, using the debit/credit cards and wallets shown at checkout. We don't accept PayPal, Klarna or cryptocurrency.
Are prices in pounds?
Yes, all prices are in GBP and the full total is shown before you pay.
Products
Are your products in stock?
Products you can add to your basket are available to order and are dispatched within 1–2 working days.
Are plants included with the planters?
No. Plants shown in planter photos are for display only and are not included.
Where can I find product specifications?
Every product page has a separate Specifications tab next to the description, showing brand, size options, product codes and the manufacturer's details.