Shipping policy
Last updated: 12 November 2026
This policy explains how and when Bridge Valley Nursery delivers your order. If anything is unclear, please contact us before you order using the details at the bottom of this page.
Delivery at a glance
| Delivery cost | Free on every order, with no minimum spend |
| Where we deliver | United Kingdom only |
| Carrier | Royal Mail |
| Order cut-off time | 16:00 (UK time), Monday to Friday |
| Handling time | 1–2 working days (Monday to Friday) |
| Transit time | 3–5 working days after dispatch |
| Total estimated delivery time | 4–7 working days from the day your order is processed |
Delivery cost
Standard delivery is free on all orders to UK addresses. There are no hidden delivery charges and no extra fees are added at checkout for delivery.
Where we deliver
We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We do not currently ship to any address outside the UK, including the Channel Islands, the Isle of Man and international destinations. Checkout will only accept UK delivery addresses.
Order cut-off time and handling time
- Orders placed before 16:00 (UK time) on a working day (Monday to Friday) start being processed the same day.
- Orders placed after 16:00, or on a Saturday, Sunday or UK bank holiday, start being processed on the next working day.
- Handling (picking, packing and handing your parcel to Royal Mail) takes 1–2 working days. We do not dispatch orders at weekends or on UK bank holidays.
Transit time
Once your order has been dispatched, Royal Mail delivery normally takes 3–5 working days. Royal Mail does not deliver on Sundays or bank holidays, so these days are not counted.
Example: an order placed on Monday at 11:00 is usually dispatched by Wednesday and delivered between the following Monday and Wednesday at the latest.
Delivery times are estimates. Occasionally Royal Mail may experience delays outside our control (for example severe weather or industrial action). If your order has not arrived within 7 working days of dispatch, please contact us and we will investigate with Royal Mail for you.
Order confirmation and tracking
You will receive an email confirming your order straight after checkout, and a second email when your order has been dispatched. Where Royal Mail provides tracking for your parcel, the tracking details are included in the dispatch email.
Cancelling an order
You can cancel your order free of charge at any time before it has been dispatched. Please call us on +44 1582 766728 or email contact@bridgevalleynursery.uk as soon as possible with your order number. If the order has not yet left us, we will cancel it and refund the full amount to your original payment method.
Once an order has been dispatched it can no longer be cancelled, but you can still return it under our Refund & Return Policy.
Damaged, missing or incorrect deliveries
If your parcel arrives damaged, an item is missing, or you received the wrong item, please contact us with your order number and photos as soon as possible. We will arrange a replacement or a full refund, and any return of the item will be free of charge to you. Full details are in our Refund & Return Policy.
Contact us
Bridge Valley Nursery
New Mill End Farm, Lower Luton Road, East Hyde, Harpenden, Luton LU1 3TS, United Kingdom
Phone: +44 1582 766728
Email: contact@bridgevalleynursery.uk