Returns & Refunds

You have 30 days from the day your order arrives to return it. Here is exactly how it works, step by step.

Step 1 – Tell us

Email contact@bridgevalleynursery.uk or call +44 1582 766728 with your order number, the item and the reason. If something arrived wrong or damaged, please include photos.

Step 2 – Send it back

Pack the item securely, ideally in its original packaging, and send it to:

Bridge Valley Nursery – Returns
New Mill End Farm, Lower Luton Road
East Hyde, Harpenden, Luton LU1 3TS
United Kingdom

• Wrong or damaged item: the return costs you nothing – we arrange it and cover the cost. You can choose a replacement or a full refund.
• Change of mind: you pay the return postage. Please use a tracked service and keep your proof of postage.

Step 3 – We check it

We inspect your return within 1–2 working days of it arriving and email you to confirm it has been accepted.

Step 4 – You're refunded

Your refund is issued within 5–10 working days of acceptance to the original payment method. Delivery was free, so nothing is deducted, and there is no restocking fee.

Exchanges

To swap for a different item, return the original for a refund and place a new order. Wrong or damaged items are replaced free of charge where stock allows.

Cancelling before dispatch

Orders can be cancelled free of charge until they are dispatched – call us for the fastest response.

Your statutory rights under UK consumer law are not affected. Read the full Refund & Return Policy.