Shipping & Delivery

Every order is delivered free of charge to any address in the United Kingdom by Royal Mail.

How long will my order take?

Orders placed before 16:00 (UK time) Monday to Friday are processed within 1–2 working days. Orders placed after 16:00, at the weekend or on a bank holiday are processed from the next working day. After dispatch, Royal Mail delivers in 3–5 working days, so most orders arrive within 4–7 working days.

Where do you deliver?

England, Scotland, Wales and Northern Ireland. We do not ship outside the UK, including the Channel Islands and the Isle of Man.

Will I get a confirmation?

Yes – an order confirmation by email straight after checkout, and a dispatch email when your parcel leaves us, with tracking details where Royal Mail provides them.

Can I cancel my order?

Yes, free of charge at any time before it is dispatched. Call +44 1582 766728 (the quickest way) or email contact@bridgevalleynursery.uk with your order number. After dispatch you can return it within 30 days instead.

My parcel is damaged or late

Please contact us with your order number (and photos for damage). Wrong or damaged items are replaced or refunded and the return is free. If your parcel hasn't arrived within 7 working days of dispatch, we'll chase it with Royal Mail for you.

The full legal text is in our Shipping Policy.