Terms of service

Last updated: 12 November 2026

These Terms of Service ("Terms") apply to every purchase you make from the Bridge Valley Nursery online store. Please read them carefully before placing an order. By placing an order you agree to these Terms.

1. About us

This website is operated by Bridge Valley Nursery, New Mill End Farm, Lower Luton Road, East Hyde, Harpenden, Luton LU1 3TS, United Kingdom ("we", "us", "our"). You can contact us by phone on +44 1582 766728 or by email at contact@bridgevalleynursery.uk. Our online store is hosted on Shopify.

2. Who can buy

Our store is for consumers and businesses with a delivery address in the United Kingdom. You must be at least 18 years old to place an order. Some garden products (for example lawn weedkillers) must be used strictly in line with the manufacturer's label instructions.

3. Products and descriptions

We take care to describe and photograph our products accurately. Product images are for illustration; colours may vary slightly depending on your screen, and any plants or props shown in photographs are not included unless the description says so. Product specifications are provided by the manufacturer and shown on each product page.

4. Prices and payment

  • All prices are shown in pounds sterling (GBP). The full price, including any applicable taxes, is shown at checkout before you pay.
  • Delivery within the UK is free; there are no additional delivery charges.
  • Payments are processed securely by Shopify Payments. We accept the debit and credit cards and digital wallets shown at checkout. We do not accept PayPal, Klarna, or cryptocurrency (including USDC).
  • If a product is listed at an obviously incorrect price because of an error, we will contact you before dispatch and you may cancel for a full refund.

5. Your order and our contract with you

After you place an order you will receive an order confirmation email. Our contract with you is formed when we confirm your order. If we are unable to fulfil any part of your order, we will tell you and refund you in full for the affected items.

6. Delivery

We deliver to UK addresses only, free of charge, using Royal Mail. Orders placed before 16:00 on a working day are processed within 1–2 working days and delivered within 3–5 working days after dispatch. Full details are in our Shipping Policy.

7. Cancellations, returns and refunds

You may cancel your order free of charge before it is dispatched. After delivery you have 30 days to return items under our Refund & Return Policy, which explains conditions, return postage costs and refund timescales.

8. Your statutory rights

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Goods must be as described, fit for purpose and of satisfactory quality.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. We are not responsible for losses caused by using a product contrary to the manufacturer's instructions.

10. Use of the website

You agree not to misuse this website, attempt to gain unauthorised access to it, or use it for any unlawful purpose. All text, design and images on this website belong to us or our suppliers and may not be copied without permission.

11. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales; if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you have a complaint, please contact us first and we will do our best to resolve it quickly.

14. Contact

Bridge Valley Nursery
New Mill End Farm, Lower Luton Road, East Hyde, Harpenden, Luton LU1 3TS, United Kingdom
Phone: +44 1582 766728
Email: contact@bridgevalleynursery.uk